Friendly staff, great rooms so cozy, love this hotel definitely staying here again
Very nice rooms courteous staff, and a nice little bistro/bar in the lobby
Bad customer service! For business, I made a reservation this hotel for 6/22/2017. Unfortunately, due to Tropical Storm Cindy, which created a lot of flooding and made it too dangerous for travel, I had to cancel my reservation. On the day of my reservation at 3:30 in the afternoon, when there was so much flooding and no conceivable ability to travel safely, I called the hotel to inform them that I had to cancel due to the hazardous conditions, and was told that I would be contacted by the General Manager to discuss the cancellation.
The staff are friendly and very helpful. My room was clean, well appointed and very well maintained. Overall my experience has been great and I'll definitely be staying here again in the future.
The General Manager never called. They charged my credit card for the cancellation. When I contacted the agency that I booked the reservation under, the agent on the phone contacted this hotel to discuss the charge. The General Manager would not budge and told the person helping me that there were no exclusions for weather. Further more, when I called simply to ask for a receipt, the lady on the phone was exceptionally rude. I asked if she could e-mail me the receipt, and she said that she could only send it by fax or mail...
This room was incredible! Beautiful modern decor, luxury details everywhere, and amenities way above the price paid for the room. There is a fire pit and pool outside, a Starbucks inside, and helpful friendly staff everywhere. It was a dream to stay here. I'd fully recommend it to anyone.
In two weeks I will be re-booking my trip to Jackson, but instead of staying one night, I will be staying 4 nights. And every 2 months after, I will be staying in Jackson, MS for 3-4 nights at a time. So instead of staying at this hotel, I am writing this negative review, because they deserve it. They are a great example of how "Your systems can make you stupid."
Courtyard By Marriott Jackson Airport Pearl is a US Lodging based in Pearl, Mississippi. Courtyard By Marriott Jackson Airport Pearl is located at 415 Riverwind Dr, Pearl, MS 39208, USA.
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