I have been a customer for approximately seven years and have never received poor treatment...until recently. I don't know what's going on in there, but their service is horrible! I won't go into details because frankly I'm tired of telling the story, but I've been given the run around and asked for store credit when they couldn't fix my earrings and was told they would order another pair. I've had to be the one that prompted any communication either in person or phone. It's sad because my wedding rings were purchased there and subsequent anniversary, birthday and valentine gifts have been purchased there, but I think they've lost another customer!
Im very pleased with how i was treated and the workmanship I received. Affordable I thought. Id do business with them again.
Happy 10 yr Bride
I have waited a week to post this to make sure I wasn't over reacting. About a month ago my fiancé and I took our mothers' rings to Crown Jewelers to get my wedding band made from the two rings. They were very helpful and told us it would be no problem. We discussed the design I wanted and agreed on a price. We were informed that there would be gold left over from his mother's ring, so we decided to have his made as well from the left over gold. We took more gold pieces to add so there would be enough for his ring and to cover the cost of labor. We were told it would take about a week and a half. Great. A week and a half later we called them. Rings weren't ready. We were told the man making them had been sick and he would start on the rings that weekend...rings would be ready on Wednesday. Wedding was on Friday. So...on Wednesday we called....they hadnt started on either of them!! This time we were told their laser machine had broken down and they were waiting on a part. The part had come in and they would have them ready. Fast forward to Friday...my wedding band wasn't remotely what we had discussed it would look like and it didn't even have his mother's gold in it! They charged us an additional $180 for "extra gold" they had to add to his ring. This was not communicated BEFORE they started making the rings.The original quotes were $100 to make mine and $175 for his. We took them $340 worth of gold...enough to have credit for the possibility of gold. Original quote $275...actual cost $520...and it wasn't even what we wanted. To make matters worse...my ring didn't fit against my engagement ring and to "fix" it they removed two small diamonds. Did they give me those back? No! They had told me to add extra would be $60 each...so they basically got another $120 from those.
Horrible service!!! Lies after lies. My mothers bracelet was ruined. It held a lot of sentimental value to her because I gave it to her before my deployment.
As my mother aged her rings loosened. they suggested to resizing them an they attached them together so it works even better.
Ruth Robison
I have never felt so ripped off in my life. What was supposed to be sentimental, meaningful wedding bands has been a nightmare and not at all what we expected. Take your business elsewhere. They didn't even attempt to make it right. I wouldn't trust them now to try.
After years of not being able to wear my rings due to weight gain, for my 10 year anniversary my husband took my rings to Crown Jewelers to have them sized. He picked them up and surprised me with them. Thank you Crown Jewelers, they look so amazing and beautiful. You did such a wonderful job on them. I feel like a brand new bride again. Thank you so much for taking good care of them. I will highly recommend you to others. Thank you again.
Crown Jewelers is a US Jewelry Store based in Pearl, Mississippi. Crown Jewelers is located at 5647 US-80, Pearl, MS 39208, USA.
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