edit: they did bad work, above 55 my steering shook dangerously. Had to stop at another firestone where they rebalanced my tires for free. They had done a terrible job. Avoid this shop.
Quick service but lazy only fix simply stuff need someone more dedicated to doing the mechanic work
If you don't read any other reviews, please read this one! Took our 1995 Jeep YJ in for new tires. Picked up vehicle, drove home, my husband found a row of gouges on each rim. He is OCD about his jeep and has wiped down his rims every day. These marks were not on there before we had new tires put on. Took it back up there, and both employees already had an attitude before we got there ( l filled out that survey and let them know our problem) They said those marks were caused by "running over curbs" I tried to explain that we don't park ANYWHERE there are curbs, period. This is part time vehicle. We have never ever had it off road. Curbs would scuff them up not make gouges in them. When I suggested the machine they take tires off and put them on, they stated it was PLASTIC. We left there and I called back for their district managers name and phone # and he would not give it to me. Told me to call Bridgestone. I tried explaining that my husband knows his vehicle and that he doesn't drive up on curbs or park next to curbs. He said " I don't have to take phone abuse" and hung up on me. What???? Phone abuse because I was disputing what they said. Husband said no telling how many people they have done this to. I am filing a complaint with BBB here, wish I could initiate a class action lawsuit. See attached picture. These are not scuff marks, these are gouges. They also said there was oxidation on the marks but that was some kind of substance that was like soap of some kind. It could be wiped off!!
These ppl are tire savages! They effed up all my lugnuts stripping them to nothing.. DRIVE BY and go to Flowood! Also the guy ordered me a credit card without my consent he made it appear he was inquiring but actually ordered me a card which I'm going to dispute! I was shocked and blindsided by this!!!
Nice clean..the employees are very nice & easy to talk too.
They also have no publicly available water. They have a fountain in the back. this matters after a few hours.
The wait time is insane anytime you come in and the way they handle your car is insane... Never going back!
they seem understaffed. takes hours to swap two tires. They do not seem to do bad work nor are they more expensive than expected. The took a long time.
Firestone Complete Auto Care is a US Car Repair based in Pearl, Mississippi. Firestone Complete Auto Care is located at 2914 US-80, Pearl, MS 39208, USA.
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