I have used That Special Touch Bakery for dozens of Birthdays, Anniversary and Wedding Cakes!!! I have never received anything but 100% satisfaction in taste and customer service!!! The staff goes out if their way to accommodate my needs every event that I am helping with floral arrangements. My friends and family have always made fun of my obsession with wedding cake and I put their almond against any I have EVER had!!!
I hired this bakery to make my wedding cake. I had several appointments to ensure that my cake was all that I wanted. However, I experienced every bride's worse nightmare. My wedding cake was NOT what I ordered and discussed with Angela. When I called I was accussed of being rude and hostile which I was neither. She stated and I quote, " I heard you guys in there and just dropped off the cake and left. She even offered to give me $100." Most business people would at least say something to the bride or someone there to let them know that the cake arrived. She basically left the cake, in my opinion, and didn't say thing because she knew it was not what we agreed to. She even offered to come back and fix the cake immediately. But, she sent someone a hour before my wedding started. The taste was great. But, the customer service was horrible! I would recommend this bakery to no one. For the cost of the cake, the service that was recieved and offered was inadequate.
We are very thankful to have had That Special Touch make our cake. It turned out so beautiful and tasted so delicious. Angelas hospitality, honesty, and professionalism was on point. Highly recommend them to anyone trying to plan a wedding from out of state as well as locals. P. S. Not a single piece was wasted the guests loved it.
Best cakes anywhere! I have used these guys for every adult birthday for years, my kids 1st birthdays, and a friends wedding. I cannot emphasize enough that all flavors are fabulous and each cake beautiful! Reasonable prices! Fast turn around. Best bakery in Jackson metro!!!
Bought a Baileys Irish Cream cake for my dads birthday. When we all tasted the cake it did not taste like the Baileys Irish Cream cake we had ordered in the past from them but the bakery was closed for the night. I called first thing saturday morning when they opened and explained the unsatisfactory taste of the cake we received. The very nice manager remade the cake the same day and replaced it with a cake that was moist and delicious. Very satisfied returning customer will be ordering again!!!
That Special Touch is a US Bakery based in Pearl, Mississippi. That Special Touch is located at 2769 Old Brandon Rd, Pearl, MS 39208, USA.
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